Search Issue Tracker

Won't Fix

Votes

0

Found in [Package]

3.6.0

Issue ID

HUBX-990

Regression

Yes

Very slow Client start-up when retrieving remote configuration

Package: Hub

-

Reproduction steps:
1. Open the Unity Hub

Expected results: The Unity Hub opens
Actual results: The Unity Hub fails to open

Reproducible with: 3.6.0

Reproducible on: Windows 10 (reported by the user)

Notes:
- Not reproduced by CQA
- Error in the Unity Hub logs: “ \{"timestamp":"2023-10-27T19:40:41.813Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Process exited with code null' ]"}  \{"timestamp":"2023-10-27T19:41:41.696Z","level":"error","moduleName":"LicensingSdkService","message":"[ 'Failed to launch licensing client: Error: Timeout, pid: 8728' ]"}

WORKAROUND:
* Go to the Licensing Client executable directory:
** Windows: "C:\Program Files\Unity Hub\UnityLicensingClient_V1" 
** MacOS: "/Applications/Unity Hub.app/Contents/Frameworks/UnityLicensingClient_V1.app/Contents/MacOS"
** Linux: "/opt/unityhub/UnityLicensingClient_V1"
* Pre-launch Unity.Licensing.Client
* Then run Unity Hub

  1. Resolution Note:

    There are no fixes planned for this Bug

Add comment

Log in to post comment

All about bugs

View bugs we have successfully reproduced, and vote for the bugs you want to see fixed most urgently.