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Duplicate

Votes

5

Found in

5.6.0f3

Issue ID

900266

Regression

Yes

Collab shows "An Error Occurred" message sometimes in poor internet conditions and when waking up from sleep

Collab

-

Repro steps (not the best but seem to be fairly consistent).

1) Start Unity
2) Open a Collab project
3) Let the laptop go to sleep and reopen after 1 hour.
4) Observer the red dialog in the attached images.
5) The error can be dismissed and collab performs correctly.

UnityConnectUserInfoRequest: Timed out while fetching user - please check your network connection

(Filename: /Users/USERNAME/unity_core_source/unity/Editor/Src/UnityConnect/UnityConnectUserInfoRequest.cpp Line: 51)

An error occured while processing request "https://core.cloud.unity3d.com/api/users/me", HTTP error code 0
.[UnityConnect] An error occured.
UnityConnectOrganizationRequest: Timed out while fetching orgs - please check your network connection

(Filename: /Users/USERNAME/unity_core_source/unity/Editor/Src/UnityConnect/UnityConnectOrganizationRequest.cpp Line: 40)

An error occured while processing request "https://core.cloud.unity3d.com/api/orgs", HTTP error code 299
.[UnityConnect] An error occured.
UPID Received '57f34ff1-9f5b-4f63-9ceb-b7d9c499ea2f'.
UPID Received '57f34ff1-9f5b-4f63-9ceb-b7d9c499ea2f'.
UnityConnectUserInfoRequest: Timed out while fetching user - please check your network connection

(Filename: /Users/USERNAME/unity_core_source/unity/Editor/Src/UnityConnect/UnityConnectUserInfoRequest.cpp Line: 51)

An error occured while processing request "https://core.cloud.unity3d.com/api/users/me", HTTP error code 0
.[UnityConnect] An error occured.
UnityConnectOrganizationRequest: Timed out while fetching orgs - please check your network connection

(Filename: /Users/USERNAME/unity_core_source/unity/Editor/Src/UnityConnect/UnityConnectOrganizationRequest.cpp Line: 40)

Not reproducible in Version 5.5.2p2 (03f34082a9c0)
Reproducible in Version 5.6.0f3 (497a0f351392)

  1. This is a duplicate of issue #885388

    [Collab] UnityConnectUserInfoRequest and UnityConnectOrganizationRequest on login to Unity with Collab enabled
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Comments (9)

  1. thepepperone2016

    Apr 05, 2018 01:10

    has this been resolved?

  2. zcwfeng

    Nov 17, 2017 03:03

    Every time I open it, the normal quality of my network connection is good. 5.6.0f3 and 2017 new version are all

  3. Nodrap

    Oct 11, 2017 13:35

    Just got this in 2017.1.p04 and I don't use Collab (and it says I need to enable it on the drop down in the editor). My internet is mixed quality but it shouldn't pause my work.

  4. hzj730

    Jul 13, 2017 14:35

    same error on unity 5.6.2f1

  5. AfterAnonimatum

    May 27, 2017 18:33

    same error on versión 5.6.1p1 (64bit)

  6. yixiaoqingyuz

    May 26, 2017 01:03

    Same problem with Unity 5.6.1f1

  7. amarok-blue

    May 25, 2017 22:11

    Same problem with Unity 5.6.1f1

  8. powersparks_bah

    May 03, 2017 14:55

    After refreshing my services, I was not able to reproduce the error, and perhaps the internet connection was lost. so perhaps this is a valid error... and not an issue?

  9. powersparks_bah

    May 03, 2017 14:40

    I see the same error twice on version5.6.0f3 (64bit)

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